Refund and Return Policy

Refund and Return Policy

At DUDE MENS WEAR, we prioritize customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are applicable.

1. Eligibility for Refunds / Returns

We offer refunds / Returns under the following conditions:

• The item is defective or damaged upon arrival.
• The wrong item was delivered.
• The item does not match the description or images provided on our website.

To be eligible for a refund / Returns:

• The item must be unused, and in its original packaging with all accompanying documents (e.g., invoice, shipping label etc.)
• A refund / Return request must be made within 3 days from the date of delivery.

2. Non-Refundable Items

We do not offer refunds for:

• Items purchased during sale, clearance, or promotional offers.

3. Refund Process

To request a refund:

• Contact our customer support team via WhatsApp at 9488924935
• Provide your order number, images of the item (if damaged/defective), and a brief explanation.

If any damaged / defective / replacement products are approved, then it will be done and delivered within 5-7 days.

After inspection, if any refunds are approved, we will initiate the refund and it will be credited to your original payment method within 3-4 business days.

4. Late or Missing Refunds

If you haven't received a refund within the stated period, first check with your bank or payment provider.

If the issue persists, contact us at 9488924935